Support
Keeping your TensileMill CNC running at 100% efficiency
At TensileMill CNC we pride ourselves on supplying high-quality machinery for your tensile sample preparation needs. We know the TensileMill is a valuable part of your quality-control standards, and it is our priority to keep it operating at peak performance.
We understand that your TensileMill CNC is a valuable part of your quality-control program, and we deeply appreciate the trust you place in us. That trust is exactly why support is never an afterthought at TensileMill, it is built into everything we do, from the moment your system is commissioned through every specimen you prepare afterwards.
Whether you need fast-moving consumables and spare parts, warranty and preventative-maintenance coverage, a certified Service Engineer on site, or remote guidance from our worldwide support network, our team is here to keep your equipment running at peak accuracy and repeatability, with as little downtime as possible. Tell us what you are experiencing and we will respond promptly.
How we support you
Consumables, milling bits & tips
While the TensileMill CNC can be operated with a wide variety of milling tips, our goal is to provide a complete package for the highest quality in tensile sample preparation. Tips are kept in stock for a wide variety of materials, and we are happy to recommend the most suitable consumable to yield the finest finish on your specimens.
Spare parts
Spare parts for your TensileMill CNC are kept in stock and ready for shipment to your facility. We are committed to keeping your down time as short as possible so your quality line keeps moving.
Warranty
All TensileMill CNC machines come with a 12-month limited warranty. Extended warranty options and preventative maintenance packages are also available, we are happy to discuss these to meet your requirements.
On-site visits
If a site visit is needed for technical support, we aim to have a certified Service Engineer at your site on the following business day.
Global support network
Our continuously growing support network for on-site service spans the globe. Wherever you are, we can have a certified TensileMill CNC representative at your site for any technical assistance you need.
Remote & software support
Our engineers are only a call, email or screen-share away. Share a photo or short video of the issue and we will walk you through TensileSoft / Fanuc settings, controller adjustments and troubleshooting — often resolving it before a site visit is ever needed.
Request support
Tell us what you are experiencing and our engineering team will respond promptly. Feel free to add a link to images or a short video of the issue, it helps us diagnose faster.
Frequently asked questions
How do I request support for my TensileMill CNC?
The fastest way is to submit the support request form with a short description of the issue, ideally with a photo or short video. You can also call our team directly during business hours.
Clear details help us diagnose faster, often before a site visit is needed. To start, request support.
What warranty comes with a TensileMill CNC machine?
Every TensileMill CNC machine comes with a 12-month limited warranty. Extended warranty options and preventative maintenance packages are also available to match your usage and uptime needs.
Extended coverage suits labs running high test volumes. To discuss options, talk to a specialist.
Do you offer extended warranty or preventative maintenance?
Yes. Alongside the standard warranty, we offer extended coverage and preventative maintenance packages that keep your machine within tolerance and reduce unplanned downtime. These are tailored to how heavily you use the system.
Planned maintenance protects both uptime and accuracy. To set up a plan, request a personal quote.
How quickly can a service engineer come on-site?
When a site visit is needed, we aim to have a certified Service Engineer at your facility on the following business day. Many issues are resolved remotely first, so an on-site visit is only arranged when it is truly required.
Fast response keeps your quality line moving. To request a visit, request support.
Do you provide remote and software support?
Yes. Our engineers are a call, email, or screen-share away and can walk you through TensileSoft and Fanuc settings, controller adjustments, and troubleshooting. Sharing a photo or short video of the issue speeds up diagnosis.
Remote support often resolves issues without a site visit. To reach us, request support.
Are spare parts kept in stock?
Yes. Spare parts for your TensileMill CNC are held in stock and ready for shipment, so a worn or failed component does not have to stop testing for long. Keeping key parts available is central to minimizing downtime.
Ready parts keep your quality line moving. Explore our consumables and spare parts.
How fast can I get spare parts?
Because critical parts are kept in stock, most ship quickly to your facility. We are committed to keeping your downtime as short as possible so your testing schedule stays on track.
Fast turnaround is part of our support commitment. To check a part, talk to a specialist.
Do you supply consumables and milling tips?
Yes. We stock milling tips and consumables for a wide range of materials and are happy to recommend the most suitable option for the finest finish on your specimens. Matched tooling protects gauge quality and tool life.
The right consumable keeps your specimens clean and compliant. Explore our consumables and spare parts.
Do you offer operator training?
Yes. Operator training is provided at installation and can be arranged afterwards, so your team can run the machine correctly and get valid results from the start. Proper setup and alignment are part of accurate testing.
Well-trained operators protect both data and equipment. To arrange training, talk to a specialist.
Can you support machines outside North America?
Yes. Our continuously growing support network spans the globe, so wherever you are, we can arrange remote guidance or a certified representative for on-site assistance. Location does not limit the help you can get.
Global coverage keeps every lab supported. To reach the right team, talk to a specialist.
Do you calibrate and recertify testing equipment?
Yes. Working with ISO 17025 accredited partners, we calibrate and recertify testing machines, load cells, and extensometers to ASTM E4 and ISO 7500-1, and can also cover specimen preparation equipment. This keeps your results traceable between audits.
Regular calibration keeps you audit-ready. See our standards and certification.
What information should I include in a support request?
The most useful details are:
- Your machine model
- A clear description of the issue
- A photo or short video, and any error messages
This lets our engineers diagnose quickly and often resolve it remotely. To submit these, request support.
Can you support equipment from other manufacturers?
For calibration and certification, yes, we coordinate ISO 17025 accredited service for third-party testing machines as well as our own. For mechanical service, sharing the make and model lets us advise on what we can cover.
This helps bring an existing lab into compliance. See our standards and certification.
How do I reach the TensileMill CNC support team?
You can submit the support request form for a prompt engineering response, or reach the team through our contact channels during business hours. Either way, a short description of the issue gets you help faster.
We are pleased to help in every way we can. To get started, request support.
Have other questions about service & support?
We will be pleased to help in every way we can.